LogMeIn, Inc. introduced the next wave of intelligent customer engagement by adding proactive AI and language features to the Bold360 platform. LogMeIn has taken the world-class attributes of Bold360 and created an even more powerful solution with expanded use cases designed to help companies build a highly personalized and relevant customer experience across the digital journey. Bold360 anticipates customer needs and promotes engagements at the right time, in the right way and in the right language.
“Artificial intelligence has already shown great promise in reinventing how businesses tackle customer service and support both in direct communications with the customer and in supporting agents,” said Mary Wardley, VP Customer Care and CRM, at IDC. “The next evolution is proactive AI, where customers can get timely and relevant information throughout their entire journey. As companies continue to implement AI, they have a tremendous opportunity to use the technology – not just for call deflection – but instead to offer the type of concierge-level service that breeds long-term brand loyalty.”
What’s New in Bold360
- Proactive Engagement
- Support for a Global Customer Base
- One Solution for the Entire Customer Journey
“Today we are bringing the personalization of an in-person customer experience to the digital world,” said Paddy Srinivasan, General Manager, Customer Engagement & Support Solutions, LogMeIn. “By putting everything online, we’ve lost the humanity that generally comes with a one on one engagement. Ironically, bots are going to help us bring that back. By adding proactive AI and language support, we are continuing our mission to not only help companies create connections with their customers, but do so at the right time, with the right context and in the right way.”