According to Gartner Research, “business groups are adopting cloud 2.5 times faster than IT groups. Procurement of cloud services from external suppliers by business groups separate from services developed by IT is creating ‘supplier sprawl.’” 

“Managing and measuring complex IT sourcing environments in terms meaningful to the business has become a pressing need for the CIO, particularly with the recent and rapid adoption of cloud computing,” said Will Cappelli, research vice president, Gartner. “An end-to-end management solution to govern and measure multisourced IT environments will be critical to gaining timely service performance and financial information in order to optimize the IT supply chain and avoid the costs of supplier sprawl.”

The new HP Service Integration and Management offering gives enterprises a single view into multi-sourced services, including cloud services, whether provisioned internally by IT or externally by non-IT business groups. The offering provides organizations with transformational consulting services, including a roadmap that identifies required processes for improving management and performance of multiple supplier environments.

By providing a standard IT architecture and integration model for all services, HP Service Integration and Management helps clients create an agile and easily governed IT environment. Additional benefits include:

— Improved service performance by tracking performance status against operating budgets and business goals. HP Service Integration and Management helps clients improve availability and management of services by proactively monitoring service health with real-time visibility into the performance of all services. 

— Decreased service disruption and related business risks by rapidly identifying those suppliers responsible for critical service interruptions.

— Reduced IT maintenance costs through integration and centralization of multiple supplier services management. 

“The lack of visibility into services delivered by multiple suppliers, including those from cloud providers, leads to inconsistent service levels across the organization and increases IT management risk and costs,” said Amit Chatterjee, Director, HP Software & Solutions, HP India. “Our new offering gives organizations the processes and tools needed for improved insight and better governance of all suppliers, while reducing complexity and cost.”