Infor has launched Xtreme Support, a new support program that features specialized, personalized, and proactive customer support, a consumer-grade support portal and three choices of support plans. Setting a higher standard for vendor support, Infor Xtreme Support helps customers address technical and non-technical matters and keep critical systems running at top speed.

Infor Xtreme Support is available 24 hours a day, seven days a week, 365 days a year through the entirely new, customizable Xtreme Support portal. The portal provides users with easy-to-access critical support resources including software patches, service packs, updates, release notes, a comprehensive knowledge base, recorded briefings, and online communities. These resources are coupled with the portal’s new consumer-grade user interface that enables users to set their viewing preferences in order to access and use information faster and more effectively.
“Smart companies understand that the right level of support is critical to the success of the entire organization. This is especially true in large, complex organizations, where dedicated resources are needed to help keep systems productive, no matter how geographically dispersed,” said Marylon McGinnis, senior vice president, Xtreme Support, Infor. “Now, with Infor Xtreme Elite Support, when issues arise or updates become available, customers know they have a direct advocate with an intimate knowledge of what makes their software run”.