Admins will be able to build customer-facing Einstein Voice Bots connected to Salesforce, delivering more engaging, branded experiences with clicks, not code
Salesforce has announced Einstein Voice, a new platform service that brings the
power of voice to millions of Salesforce users. With Einstein Voice, any user will be able to talk to Salesforce, opening up new possibilities for employees to work smarter and connect with their customers in engaging new ways.
“We’re in the midst of an incredible technological shift, where the power of voice is fundamentally changing the way we work,” said Parker Harris, Co-Founder and CTO, Salesforce. “Einstein Voice will usher in a new era of conversational CRM, delivering new levels of productivity and redefining customer experiences with voice technology.”
Einstein, the Salesforce AI platform, already delivers more than three billion predictions every day, helping our customers make smarter, more impactful decisions by acting as a smart CRM assistant across sales, service, marketing, commerce and more. Now, the company is bringing the same voice technology that fuels convenient, efficient experiences in our consumer lives to Salesforce with Einstein Voice. By arming users with the ability to talk to Salesforce on any device, Einstein Voice Assistant and Einstein Voice Bots will empower everyone to be more productive and work smarter—from anywhere.