2019 witnessed many disruptive technologies emerge and make headlines worldwide. Technologies like Artificial Intelligence, Machine Learning, Cloud Computing, Block Chain, IoT and many more got adopted by the customers. At the same time, customers were seen moving back to on premise infrastructure with HCI like infrastructure. Many more Apps and Chat Bots got developed and adopted by the customers to eliminate latency and seamless computing and communication. However, some technologies including Container Technology and Block Chain saw a big hype. Therefore 2020 looks to be very interesting as many technologies which hare in the nascent stage would definite mature and some technologies would be phased out.
Well, as the IT channel moves from 2019 to 2020, the channel is experiencing change at breakneck speeds. Technology is now evolving at such a rapid pace that annual predictions of trends seem out-of-date before they even go live. With ever-changing IT landscape, 2019 was no different. At the same time Edge Computing became the brainstorming topics, whereas 5G was the showstopper for the whole year but could not make much progress. After European GDPR announcement, the Indian government had set up the committee under the chairmanship of retired Supreme Court Judge Srikrishna in August last year to implement GDPR. Multi gained its popularity and management of multi-cloud became priority. However, there is also a realization among the enterprise that cloud is becoming a little cumbersome to manage therefore there is an increasing attraction towards on premise infrastructure. Besides, container technology including Kubernetes and Docker became talk of the technology enthusiasts.
Security breaches made its own impact in 2019 and became talk of the town whereas Digital Transformation across the industry took place aggressively. Growth in the startup economy has become vibrant; more POE devices are coming to the market and co-location has become a trend. From Dell Technologies becoming the most powerful B2B Company around the globe, more and more Partners have also gone into solutions and services selling mode. Chatbots have been implemented by various industry verticals; last but not the least Mobility and wireless technology has become prominent.
Technology Trends 2020
These are some major happenings that took place in 2019 and now moving on to some technology predictions for 2020 .Being on top of the list for 2019, again in 2020, 5G is most likely to get implemented into various feasible cities across the globe. Advancement in technology will take place by Wi-Fi Version 6 replacing Wi-Fi Version 5 this year. Smart cities will develop in huge number. Digitization across all the government departments is likely to happen rapidly and by digitizing, governments can provide services that meet the evolving expectations of citizens as well as businesses. SAP S/4 HANA to be more active in the industry as SAP’s latest release of S/4HANA Cloud adds more artificial intelligence aimed at industries such as manufacturing and professional services. Community cloud to be adopted by different verticals including Manufacturing cloud, Banking Cloud, Healthcare cloud, Retail cloud etc. As Hyper converged infrastructure also known as HCI will be shipped into medium size enterprises, Software defined Architecture will dominate backend infrastructure. The volume of Data to grow into 163 zettabytes therefore computing must come near the data of origin. Edge Computing to become vibrant. And finally, this year to government sector will remain as the biggest buyer and Government E procurement portal (GEM) to register more technologies.
From the partner business point of view, there is certain move from products to solutions and services aggressively. Software, security, application, cloud selling, etc. to gain momentum gain acceptance among the channel partners. Robotics and 3D printing will certainly be of demand for this year. There is a considerable amount of drop in the PC sales as mobile phones have become more powerful and the de facto device of computing for the Millennials and Gen Z work force. From the backend technology point of view container technologies – specially Kubernetes to become a strong competition to the hypervisors.
Following is the snippet of what Tech Leaders say about the future of 2020:
Renaud Deraison, Co-founder and CTO, Tenable
Lateral attacks that gain a foothold in IT and spread to operational technology (OT) networks have been a well-documented concern over the past 24 months. However, heading into 2020, we will see the emergence of OT to IT attacks. These attacks will capitalise on the rapid convergence of IT and OT by targeting vulnerable OT environments as a path of least resistance to IT data repositories. For example, we can expect attacks that intentionally compromise industrial control systems (ICS) in order to gain access to IT networks and assets, like customer databases.
We should also expect to see attackers targeting OT infrastructures such as branch or remote locations at large organisations. Typically, smaller sites are connected to the larger OT network and, in the case of energy providers, to regional grids. As a result, a compromise at a remote site or even a small energy provider could have cascading impacts if an attack is able to spread.
Moving into 2020, 5G networks will continue to be rolled out in cities across the globe, with devices designed to take advantage of this technology. This will create more disruption to the enterprise which will have even more difficulty identifying what devices are out there listening to and observing employees via a rogue 5G security camera or smart speaker.
With 5G networks will come the advent of 5G-only IoT and IIoT devices, which do not require connecting to the local network to operate. This will diminish the risk of an IoT device used as an attack vector against the rest of the network. But it will create more disruption for enterprises that already struggle to determine which equipment they have in their digital infrastructure. When their elevators, HVAC, CCTVs and smart speakers start connecting directly to the cloud via 5G, it won’t get any easier.
We have already seen MITM attacks that allow an attacker to perform device fingerprinting, battery draining and downgrading attacks. Moving forward, we anticipate an increase in the discovery of new attack vectors as 5G becomes operational worldwide and implementation issues are exposed by researchers.
As devices evolve to capitalise on the latest generation of mobile wireless system, it’s even more important that the security of the device itself be considered.
Rakesh Kharwal, Managing Director – India/South Asia & ASEAN, Cyberbit’
“A year after the Cambridge Analytica scandal, yet another data leak took place at Facebook this year. About 540 million records of Facebook users were publicly exposed to Amazon’s cloud hosting service. To give you a picture, this is about 7% of the global population when a large chunk of it is yet to digitize. The losses due to such cybercrimes are expected to reach $6 trillion by 2021 according to a report by Cybersecurity Ventures. This is when almost 60% of organizations have unfilled cybersecurity positions owing to the skill gap and 77% of leaders believe that an infrastructure breach can take place with far-reaching consequences. The need of the hour is to quickly fill this void by adopting next-generation technologies such as cybersecurity simulation & training platform to equip our nation with the required skillsets and thereby generating over 1 million jobs for the country’s youth. In a nutshell, 2020 could turn out to be a year of unbridled opportunities for India if it is able to successfully align itself in this landscape.”
Neelesh Kripalani, Sr. VP and Head Center of Excellence (CoE), Clover Infotech )
With rising instances of data breaches in the world, organizations are realizing that cyber security needs to be more than an afterthought. Hackers are increasingly getting smarter and spreading their wings beyond phishing attacks to target everything from stolen credentials to cloud misconfigurations to the remote access tools (RATs).
Cyber security has emerged as the most discussed area of concern in organizations across the globe. As we usher in 2020, the scope of discussion needs to go beyond the upcoming security products and services to new innovations in the security industry. As per IDC, global spending on cyber security will touch 103 billion dollars in 2020.
Some of the key Cyber Security trends to watch out in the year ahead are:
Privacy and personal data protection will take the center stage – With the draft Personal Data Protection Bill getting the nod at the cabinet, the focus on data privacy is set to reach a tipping point in 2020. Organizations will invest in aligning their infrastructure to the requirements in the Personal Data Protection Bill to gain business edge and avoid penalties.
Cyber Defense Centers (CDCs) – While breaches and cyberattacks are unavoidable in this digital world, the challenge lies in taking appropriate steps to reduce the impact by proactively responding to threats with efficient detection techniques. Hence, Cyber Defense Centers have emerged as a viable solution for ensuring security, since they consist of a team of cybersecurity experts and trained engineers. CDCs dedicate themselves entirely to manage high-quality IT security operations and run a network surveillance every day along with predictive analysis, irrespective of whether there is an unusual event or not. The year 2020 will witness enterprises establishing strong cyber defense mechanism by adapting to latest technologies such as Artificial Intelligence (AI), Machine Learning (ML) and behavior analytics.
“Privacy by Design” Approach – Privacy shouldn’t be treated as an added feature once the product or service has been built and marketed. It must be encompassed in the entire design. In 2020, more businesses will adopt the Privacy by Design approach while creating new technologies and systems. Privacy will be incorporated into tech and systems, by default, which means products or services will be designed with privacy as a priority, along with whatever other purpose the system serves.
Growth of 5G and elevated threats of cyber-attacks – With impressive infrastructure deployments already in progression, 5G is prepared to grow in major markets such as India. The 5G standard will offer a multitude of benefits, such as enhanced speed and performance, lower latency, and better efficiency. But it will also come with risks. Increased number of internet-connected devices and an elevated use of virtualization and the cloud will enable hackers to target more devices and launch bigger cyber-attacks. According to industry experts, the weak link in 5G’s security is likely to be communication between devices connected to the internet. As per Gartner, the number of internet-connected devices will grow from 14.2 billion to 25 billion by 2021. Hence, the year 2020 will see governments, telecoms companies and technology groups coming together to work on establishing security standards for 5G and the Internet of Things.
Businesses will mature in their approach to data and privacy protection legislation – Due to regulatory implications following the European Union’s General Data Protection Regulation (GDPR) and the upcoming Indian cybersecurity policy, there will be a greater awareness on the need for data privacy and cyber security amidst organizations and individuals. This trend will continue in 2020 and beyond.
This will establish the culture of security and invoke businesses to adopt proactive approach to data privacy and cyber security rather than a reactive one.
KT Prasad, Country Sales Director- Zendesk
“In 2019, we saw a continued rise in customer expectations and the need for a consistently seamless
customer experience. As a result, companies began to recognize the importance of using customer experience (CX) to differentiate their business. Yet, there continues to be a gap between what customers expect and what companies deliver. Earlier this year, the Zendesk Customer Experience Trends Report 2019 showed that 40 percent of customers opt for help centers before contacting a support agent. However, only 20 percent companies provide self-service solutions, signifying a significant opportunity for companies to catch-up to rising expectations.
We saw businesses look for an open CRM platform that aligns all customer data, from any source, into one place to give them a more complete view of the customer, and putting their experience at the center. Messaging apps like WhatsApp have had a sweeping influence in India, and brands such as 1MG, a healthcare ecommerce platform, and Milaap, a crowdfunding platform, were seen as some of the earliest adopters these tools to make their support experiences faster and easier than ever before. In 2020, we will more companies integrating messaging solutions like WhatsApp into their CX strategy.
Looking into 2020, customers will continue to expect more from businesses, regardless of whether they are digitally native, disrupting, or transforming their industry. In line with this, more companies will recognize the power of adopting an omnichannel CX strategy to give their customers an increasingly seamless experience. I also expect to see a higher adoption of AI and self-service, particularly amongst millennials and Gen-Zers who, according to our data, are more comfortable finding solutions online via FAQs and help centers.”
Sunny Nandwani, Founder, Managing Partner- Acuver
“Known for sizeable amounts of data stored in different ways and different systems, the supply chain industry has perhaps the most to gain from implementing innovative solutions and technologies.
Supply Chain Visibility (SCV) is no longer just a great thing to have for companies looking to digitize supply chain; in 2019, it was a prerequisite — and in 2020, it needs to take another step forward to becoming real-time. This real-time data insights would enable to transform, convey efficiencies resulting in improved customer experience. Hence, this year will see a heightened focus by supply chain enterprises implementing cutting-edge SCV solutions into their operations.
Another technology trend that we witnessed in 2019 was a dramatic rise in smart tech for tracking purpose in last mile delivery. End to End connectivity in last-mile delivery is one link in supply chain already well into transformation. Information captured when applied through analytics allows to isolate cost-impacting features too. We see this trend only expanding further as we enter 2020.”
Anish Achuthan, Co-Founder and CEO of Open
‘’We can expect a lot of disruption in the banking and financial services space in 2020. This will result in a growing number of consumers and businesses adopting digital cash due to factors such as government policies like zero fees on NEFT / UPI based services and a mandatory policy of charging zero transaction fees for merchants with a turnover of more than INR 50 crores. The emergence of non-banking financial service start-ups ( fintechs) like Google Pay and Phonepe is also another important reason. Furthermore, in 2020, we will see people without prior banking or credit history, secure loans from banks as well as fintech providers based on new alternative underwriting methods for lending. This has already been witnessed in markets like Europe and US in the past two years.
Kaushik Roy, VP and Country Head – South Asia, ACI Worldwide
- The Hyper-Connected World
As technologies like 5G roll out, lightning-fast connectivity will become more commonplace – though not ubiquitous. Businesses outside the traditional retail system will be able to take advantage of this by selling services and products to customers, near instantly, from anywhere. From an India perspective, the framework for 5G is underway, and is expected to help businesses investing in AI, data and 5G to run simultaneous processes and transactions all at once. Furthermore, the internet of things (IoT) could become a dominate force in micro-payments by transforming connected devices into payment channels.
- Indian Banking Will Experience Significant Disruption with Consolidations
Two major factors – UPI and banking consolidation – have begun to remarkably impact the Indian banking this year and would continue well into the year 2020. Come April 1st, we will witness the birth of mammoth banking entities, with mergers of three public sector banks – Union Bank of India, Andhra Bank, and Corporation Bank. Earlier this year, State Bank of India merged its five associate banks and Bharatiya Mahila Bank. Bank of Baroda later joined the fray by merging Dena Bank and Vijaya Bank with itself. With the advent of these mega banking entities, the rise in dominance of NBFCs among retail and small business credit, the explosion of digital payment methods led by UPI, and the pressure to continuously optimize operations, Indian banks would need to significantly invest in building digital capabilities to sustain and develop core differentiators.
To pave way for growth in 2020, Indian banks would need to optimize and upgrade their core technologies to adopt the concepts of open banking. Banks would continue to leverage open APIs to create horizontal stack with fintech partners for customer interface, product & services, and infrastructure to cater to the burgeoning digital payments demand. BCG suggests that by FY22-25 UPI will account for 59% of the market share for payments in the country, up from 17% this year. The quantum of opportunity can be gauged by the fact that only 10% of the UPI transactions in FY19 were accounted for by banks. The rest were initiated by consumer-facing fintech apps.
- The Digital Disruption of POS – The Impact of eCommerce
The state of merchant POS is an interesting story in India. Industry pundits suggest that while there are about 80-odd million MSME merchants, only about 5 million POS machines are in operation. Though the POS ecosystem in the country seems to have doubled over the last five years – to about 4 million in FY19, and the Reserve Bank of India expects the number to cross 5 million by the end of 2021, the penetration of traditional POS remains weak in terms of availability and viability. Moreover, according to reports, the POS share may dip from 20% of the current payments market to about 14% in FY22-25. Banks are also witnessing a sharp decline in the usage of cards at conventional POS terminals and ATMs.
Interestingly, digital payments in India seem to grow at a CAGR of 12.7% as per KPMG and may jump to Rs. 4,055 trillion in FY24 with a five-year CAGR of 20% according to CRISIL Research. POS is undoubtedly experiencing disruption with digital payments. The year 2020 will see an explosion of the digital POS ecosystem in the country, especially among the MSME segment. Many industry experts from large private and public sector banks in the country believe in FY19, more than 70% of POS registrations came from online-only merchants. Digital POS (based on NFC, RFID and QR code) will continue to grow phenomenally. In fact, with e-Commerce, digital POS may also impact the Cash-on-Delivery model and replace it with digital transactions. What may be even more interesting is that while there seems to be a decline of debit card issuance and usage, the contactless method of digital POS may result in an increased acceptance of cards (credit, debit and PPI) across smaller centres in the country.
- Regulators Will Turn Digital
Indian banking and financial regulatory bodies and industry enablers are increasingly adopting a wide range of AI, data gathering and analytical tools to create transparency and safety frameworks. We can already see this happening with the Reserve Bank of India (RBI) having formed a new unit to strengthen its own frameworks in the face of emerging disruptive trends like cryptocurrency, blockchain and AI. This will help businesses and banks to monitor overall systemic activity and predict potential challenges – and avert them before they become a threat.
- Cybersecurity and RPA Will Focus Primarily on Fraud Prevention & Detection
As digital payments go mainstream, financial institutions are straining hard to continuously reduce their exposure to financial crimes and be compliant to evolving regulations. Customer data breaches, lack of professional cybersecurity talent, deployment of security automation and its integration with current systems will continue to plague banks and financial services firms. The rise of ‘digital’ in the financial sector will see more calls for robust cyber protection, which will be heavily influenced by cybersecurity innovations. Enhancing cybersecurity and fraud mitigation is poised to be one of the most crucial trends in 2020.
Moreover, Robotic Process Automations will continue to impact migration activities, data security & governance, and compliance management, especially in the wake of the recent and ensuing PSU bank consolidations. The prime application of RPA in the coming year will be in the field of data governance and fraud detection & management. Banks and payment players would like to drive intelligent automation with RPAs by incorporating AI, ML, and adaptive analytics to enable risk managers to create real-time fraud detection systems that will reacting and adapting to new fraud signals, driving fast decision-making and responses to emerging fraud threats. RPAs-led intelligent automation in the field of financial fraud will gain grounds in helping banks and digital payments firms to earn consumer trust.
“In 2020, one can expect major networking trends specifically in Wi-Fi 6, SD-WAN, multi-domain control, virtual networking and broadening of data-center operations into the cloud ”, says John Dong, Director, Tenda India.
Badrinarayanan Jagannathan, Vice President – IT Applications, Juniper Networks.
Technology is embedded in everything we do today. Data consumption continues to grow and organizations are trying to identify insights from the quantum of data they collect.
The number one focus in many organizations today is drive value from the data. 2020 will see continued focus in the areas of Artificial Intelligence and Machine Learning. Tools and solutions that enable business decision makers to analyze data and drive insights at scale will be of critical focus. Automation plays a critical part in enabling AI/ML and that trend will continue.
Secondly, there will be continued focus on migration to cloud and adopting cloud native tool sets to transform the way IT organizations work. This is critical for large companies to leverage the value from the cloud and make their organizations more agile.
Focus on the security is given in the current environment we operate. Protecting the organization both from within and outside are critical. We are in a 24*7 world, where stakeholders want to perform their work from anywhere, with any device, connecting to the enterprise networks. Cyber threat from individuals who are out to get at corporates is real and continues to become more sophisticated. I expect this will only get more intense in the future.
Anjani Kommisetti, Country Manager, Raritan Inc, a brand of Le grand.
Storage – Data explosion is only going to explode a more with 5G coming in. From a data localisation perspective, storage will be one of the biggest challenges for India’s data center market. Imagine storage for billions of data points generated daily that need the right scalability and agility to be able to draw insights from it. Businesses have realised that for enhanced agility, they must move to software-defined storage (SDS) as part of their storage infrastructure. This will ensure that the most important data is held on their Storage Area Network (SAN) while the less important, unstructured data goes to the backend of the storage system. SDS works smartly by enabling dynamic storage adaptation and functions to gain control and efficiency over infrastructure capabilities.
- Micro Data Centers – Rise of IoT and big data has increased the need for the micro data center environment. These are small and self-contained data centers, that are designed to manage wok offloaded from a larger data center as they contain the right infrastructure that is needed for smooth IT functionality. Edge computing will help utilize real-time analytics from IoT devices for faster decision-making, and deployment of micro data centers in closer proximity to these devices will allow faster processing speeds, reduced network traffic and in many cases, lower operating costs. As real estate, infrastructure costs continue to be a challenging for enterprises, more deployment of these data centers will be seen in 2020 and onwards.
- Sectors that will see increased investments in data centers:
- BFSI – BFSI has always been one of the most technologically impacted sectors and rapid digitization has modernized this sector. As the sector focuses on more digital services rather than physical products, the data processing and storage requirements are also rising at exponential rates. To manage the rising requirements, more and more enterprises are expected to be moving to co-located data centers, as these offer high efficiency and large storage facilities at low costs.
- Government – Data centers in the government sectors have experienced slow growth in 2019. A lot of opportunities are in pipeline which are expected to take off in 2020, making this one of the biggest buyers of data centre tech in India. We already seeing a lot of traction in the central as well as the state governments who are undertaking rapid digitization and transition to cloud-based solutions. Growing investments in public sector seems promising, with initiatives like Smart City and Digital India pushing towards digital transformation.
- More data centers in tier 2 cities – Tier 2 cities by large remain untapped markets. Now businesses have started to realise the potential these cities hold in terms of costs, being closer to larger consumers, etc. Pune, Bangalore, Hyderabad, Delhi, Noida, Gurgaon, Jaipur, Bhopal, Kochi are some of the cities that are coming up as preferred locations for setting up data centers.
- Intelligent power monitoring – Agile data centers are the way of the future. By leveraging intelligent Power Distribution Units (PDUs), data center managers can monitor power consumption in a more accurate and real-time manner. This will allow them to recognize ghost servers and stranded resources that limit the data center efficiency. Smart PDUs offer data center managers the information they need to make smarter decisions, plan for future development, and build an agile data center by optimizing power and network resources. As energy costs rise continuously, enterprises are increasingly turning to solutions that help them manage power consumption efficiently.
- SMEs gaining momentum – 2020 will be the year where SMEs will experience rapid growth. As businesses move towards cloud, core to edge, there is a requirement of edge infrastructure with architecture of edge computing in hybrid module. Data centers now come with an option of being customized as per the business requirement, hence more micro data centers will see wide deployment across SMEs and they will go with the ones that not only fit their capital expenditure but also complies with space constraints.
- Way to Green Data Centers with DCIM solutions – Hyperscale data center construction has dominated the data center industry in 2019 and provided enterprises with an opportunity to adopt Data Center Infrastructure Management (DCIM) solutions, befitting their modern business and environment. With the help of DCIM solutions, 2020 will see enterprises designing smart data centers enabling operators to integrate proactive sustainability and efficiency measures.
- The rise of hyper automation – 2019 has seen rising adoption of Robotic Process Automation (RPA) across various industries. Intelligence infused in automation through data science and analytics is leading to an era of hyper automation that will enable optimization and modernisation. It is cost effective too, but we need to watch out for the risks. 2020 will see enterprises evaluating risks and control mechanisms associated with hyper automation.
- Moving to the edge – Coupled with the need to protect massive amounts of data and deliver quicker response time, edge computing became a necessity gaining wide adoption across industries in 2019. Data processing closer to the end device enables instantaneous actions and to decode, AI will come more to the fore improving the process further as a technology that matures when fed with more data
To conclude, the power of insights from data is critical and a secure, automated, cloud with the right tooling is going to provide the organizations the necessary ability to succeed. I see these areas as focus in 2020.
Neelesh Kripalani, Sr. VP and Head Center of Excellence (CoE), Clover Infotech.
RPA market is evolving at a tremendous pace and is expected to grow at a CAGR of 20.3% between 2019 and 2025. This growth can be majorly attributed to how RPA streamlines and enhances legacy processes and results in high returns on investment (ROI).
RPA will emerge as a complementary technology – The key benefit of RPA is that it plays well with other existing technologies. RPA has the potential to adapt quickly to changing circumstances and learn accordingly, hence it enhances processes rather than replacing them. Since it’s not always feasible to redesign workflows from the ground up, automating inefficient processes with RPA can greatly improve productivity.
RPA would shift from being a point solution to comprehensive offering – In 2020, the automation market will see a shift from point solutions to more comprehensive offerings that will address integration challenges and enable best-in-class features that enterprises require. Digital transformation is a journey. RPA implementation shouldn’t be treated as a short term project to gain cost efficiency. It must be integrated in the processes from the beginning to avail comprehensive benefits.
RPA driving Hyper Automation – Organizations across the globe are realizing the benefits of incorporating Artificial Intelligence (AI) and Machine Learning (ML) within RPA framework to result in intelligent automation. Understanding the range of automation mechanisms, how they relate to one another and how they can be combined and coordinated is a major focus for hyper automation. This allows software robots to mimic human behavior and handle complex use cases, which was earlier not possible without human intervention.
Autonomous Things – The emergence of autonomous things is a major landmark in technological progress. Early examples of this include autonomous drones and self-driving vehicles. In 2020, we expect a shift from stand-alone intelligent things to a swarm of collaborative intelligent things, with multiple devices working together, either independent of people or with minimum human input. In the future, autonomous things will go beyond process automation and integrate Artificial Intelligence (AI) to deliver advanced behaviors that interact more naturally with the environment and people.
RPA transforming the Job Market – RPA taking away jobs is the most debated topic in the industry. It is anticipated that RPA will affect employment and half of the jobs will be replaced by automation. Contrary to popular beliefs, future trends suggest that there will be a collaboration between machines and humans in many areas. As a result, more jobs will be created by enhancing the nature of jobs and there will be a need for RPA and process experts to augment user interfaces and solve business problems.
As per Forrester, the RPA market will reach 2.9 billion dollars by 2021, which means RPA market will continue to grow at an exponential rate. There will be a sharp rise in adoption and implementation of RPA. It will be used for multiple processes in the organization across departments and it is expected to largely manage customer-focused and external processes.
The infrastructure sector is a key driver for the Indian economy. The sector is highly responsible for propelling India’s overall development and enjoys intense focus from the Government for initiating policies that would ensure the time-bound creation of world-class infrastructure in the country. As India is progressing exponentially in terms of building smart cities, a lot of transformation is visible across the map in technology advancement and infrastructure development.
According to a survey, Foreign Direct Investment (FDI) received in the Construction Development sector (townships, housing, built-up infrastructure, and construction development projects) from April 2000 to March 2019 stood at US$ 25.05 billion, according to the Department of Industrial Policy and Promotion (DIPP). The Key infrastructure element in smart cities includes the sustainable environment, efficient urban mobility, and public transport, security and surveillance, Robotic solutions, modern agricultural equipment and many more.
Some Tech Experts view points on Technologies that are going to drive 2020:
“With the increased emphasis on digital transformation and excess amount of data being generated, storage has become a key pillar for organizations to excel in this ultra-competitive ecosystem. Organizations are exploring newer technologies to manage data explosion and bring in more agility and scalability in their business operations. In India, there is a need for infrastructure modernization that will equip organizations with the ability to adopt new-age storage solutions. One trend which will continue to dominate the IT landscape is software defined storage. While the presence of hardware defined storage cannot be denied, for organizations to stay at par with the increasing complexities of the IT landscape, software defined storage will take precedence. ,says Amit Luthra, Director & General Manager – Storage & CI, India Commercial, Dell Technologies, India.
“There is a surge globally in data creation and consumption – a trend that is only set to grow further in 2020. But the data of today is different from that of yesteryears. As increasingly more connected devices come onboard, we are staring at a data deluge that they would create. According to the recent Data Age 2025 study commissioned by Seagate, the sum total of all data generated by the year 2025 will be an astonishing 175 zettabytes—a tenfold increase from 2016 levels. More of this data will need to be analyzed in real time – almost 20 percent of data created will be real-time in nature – rather than be sent to the core of the network for processing. This exponential growth in data and the need for real-time analysis will contribute to the rise of the edge, which in turn is the biggest driver behind the emergence of IT 4.0 – the new IT infrastructure paradigm that transforms data from passive to active”, says Sameer Bhatia, Director of Asia Pacific consumer business and Country Manager for SAARC & India, Seagate Technology.
“In today’s connected world, data has become the bedrock of nearly all business processes and new technologies such as AI/ML, IoT, Automation amongst others. Per IDC’s latest APAC quarterly report on enterprise storage, India’s external storage market witnessed a growth of 8.0% Year-over-Year (YoY). With continued digital push by the Government as well as the private sector, several analysts and industry experts expect this demand to grow further. There is a clear need for storage solutions that accelerate applications and databases, protect critical data against failures and malicious attacks, and can flexibly handle future requirements while lowering your overall cost”says Srikanth Doranadula, Senior Director and Head-Systems Business, Oracle India
“By 2024, 90% of global 1000 organisation will have a multi-cloud management strategy, in the future there will be a lot more instances where organisation would want to work with both Hybrid and Multi-cloud platform with security and privacy.” Says Viswanath Ramaswamy, Director – Systems, IBM India
“In the digital economy, cloud offers unmatched business agility to SMBs, and our SMB customers understand that cloud is a business imperative. The economic benefits of cloud are obvious. But most SMBs want to look beyond this and use cloud to modernize their business, to have the opportunity to become more agile, to transform and innovate. According to a study by Gartner, by 2021, over 75% of midsize and large organizations will adopt a multi-cloud and/or hybrid IT strategy”, says Sheela Nambiar, Senior Director, Oracle Digital
“The cloud trend for year 2020 is “Spoilt for Choices”! Higher focus on security along with DevOps, Data Analytics, Automation and Optimization are few trends that can be expected. Cloud market will continue to grow and it’s a great time for both consumers and cloud providers. Apart from this, the other important trend that you can observe in the year 2020 will be a huge increase in the focus on startups and SMBs. That is because the enterprise businesses that are available in this space are already captured or basically lost which means the efforts there to grow the market by the cloud players are most probably going to decrease. This doesn’t mean there will not be any growth here, there will be but mostly just the organic growth. That means the customer himself will be growing and thus increase his consumption in the cloud but there will only be very few accounts that one can newly acquire. Hence, you are going to see cloud players majorly focusing on startups & SMBs and you are going to see a lot of smaller deals but larger in terms of count”, Says Dr. Christopher Richard, MD & Chief Cloud Architect, G7CR Technologies India Pvt Ltd
“Cloud has been revolutionizing the industry in major ways, everything today is moving to the cloud. We have seen the adoption augmenting over the years and the trend is distinctly moving rapidly towards the cloud. Today the ratio of cloud vs on-premises solution of IceWarp has grown to 90:10 as compared to 70:30 in the last year” says Pramod Sharda, CEO – IceWarp India & Middle East
“For partners the growth of digital transformation combined with the cybersecurity skills gap has led to organizations increasingly seeking expertise to deploy the best security framework.This is an opportunity to grow their businesses while increasing the value they offer to their customers. Partners can help customers build a security architecture around a framework of open standards that not only ensures interoperability, but also increases performance. Automation that can span a variety of third-party solutions enables a proactive posture that accelerates detection, quarantine, and detonation. At the same time, real-time, centralized intelligence enables better decision-making; the centralized management and orchestration of more tools across more platforms enables visibility to be extended and control to be more granular, even in dynamically evolving networks and total cost of ownership goes down while security effectiveness increases”, says Jitendra Ghughal, Director Channels, India & SAARC, Fortinet.
“Transforming organizations guided by Artificial Intelligence and augmented by frameworks integrating analytics with human behavior and management is an important imperative for business leaders.AIML today is yet not completely a levelled field, which essentially means there exists huge opportunity for businesses to become increasingly reliant on strong strategic partnerships and trusted resellers. A strong partner can not only broaden the use of AI across a company, but also possesses the knowledge to do it the right way. Leveraging the partner’s expertise in these specific areas becomes critical to making AI work effectively”, says Noshin Kagalwalla ,Vice President & Managing Director, SAS India
“AI and ML have made things easy for businesses in present digital context. They are now able to digitize and take on outcomes at ease. AI and ML is a universe of connected things providing key physical data and further processing of data in the cloud to deliver real time business insights and analytics to customers. The major tech trends for AI and ML is all about creating a new frontier from the technology, business and society perspective, says Joseph Jayakumar, Director,Amster Technologies.
“With the increasing adoption of AI, Machine-learning, and data optimization techniques, the demand for densely configured servers has increased across the board over the years. Today the demand for non-x86 servers is largely dependent on the refresh cycles of the existing customer base. However, there is a migration of complex workloads to high-end x86 platforms. SAP HANA on Power has been and will continue to be a big market opportunity. AI ML/DL is a growing market and has great potential in I/SA. The sectors that will embrace Servers in 2020 are these – BFSI, Manufacturing & Retail, Government organizations.”says Viswanath Ramaswamy, Director – Systems, IBM India
“India’s enterprise mobility market is projected to grow with a CAGR of around 25% through 2022. Growth in India’s enterprise mobility market can be attributed to growing internet and smartphone penetration, emerging mobility trends, such as BYOD, choose your own device, bring your own access, and surging data telecommuting needs”,says Varun Goswami, Global Head- New Products COE, Newgen Software.
“As we begin the decade, data will continue to increase in value, and it will be important for businesses to integrate and utilise the latest technologies and innovations to extract even greater value from their data. As companies look for more interoperability and access to remain relevant against increased competition and uncertainty – HCI and software defined solutions will be seen as fundamental to their continued growth and survival”, says Ritesh Syal, Head & Director, Channels & Alliances, India & SAARC, Nutanix
“In 2020, the trend towards replacement of backup technologies over augmentation will gather pace. Businesses will prioritize simplicity, flexibility and reliability of their business continuity solutions as the need to accelerate technology deployments become even more critical. The rising demand for backup solutions offer immense opportunities for partners as they go to the market with robust solutions”, says Sandeep Bhambure, Vice President and Managing Director, India & SAARC, Veeam Software.
“The security industry is constantly growing with new opportunities coming from the government and private sector verticals. 2020 will see a major trend for next-generation IP Video Surveillance solutions with advanced features and technologies.The IP Camera resolution is improving from 1080p to 4K and beyond, and intelligent surveillance cameras will continue to add value with advanced technologies and edge-based Intelligent Video Analytics. Furthermore, among the key security technologies, Artificial Intelligence (AI) is the most trending one. 2020 will see a wider proliferation of AI applications into Video Surveillance, Access Control, and Intrusion alarm features”,says Vihar Soni, Marketing Manager – Matrix Comsec Pvt. Ltd., Vadodara
“For surveillance, we foresee a lot many changes to occur in 2020,the surveillance options would increase drastically making security and being secured easier. IoT would further play a crucial role and help in the convergence of several devices thus adding on to the betterment of surveillance. Also, not to forget this major shift and constant advancement in technology might have a major impact on market players”,says Gopal Joshi, Director Sales, Athenta Technologies
“Enterprises these days want complete control over their communication infrastructure. The ever changing technology and products make it pretty evident that the future is hybrid. It is extremely difficult (may be impossible) for an organization to shift their entire Unified communication to the cloud. However, there are many factors to consider, such as current investment on their on-premises set up, compatibility with existing architecture, systems and hardware, as well as factors like the cost of implementation, user adoption and security concerns. As a result, organizations adopt a hybrid UC environment which gives a ‘best of both world’s’ experience. Communication systems that are flexible enough to accommodate out-dated infrastructure as well as make most of the modern technologies are shaping up the future right now. Flexibility and security being the primary requirement, Matrix Media Gateways enables an enterprise to smartly augment their communication capabilities. Media Gateways are integrated into the current PBX System without changing dialing habits”, says Vihar Soni, Marketing Manager – Matrix Comsec Pvt. Ltd., Vadodara
“ERP cloud solutions have matured rapidly in recent years. Today, even core transactional processes in finance and procurement can be supported in a way that is suitable for most organizations. When looking at the full spectrum of ERP, we see that organizations usually start to adopt cloud applications to add value to distinctive business processes surrounding core business applications”,says Pradeep Agarwal, Senior Director, ERP Cloud, Oracle
There is no second thought on the positive impact of the above technologies on the IT Industry .While some of the above technologies are still in the nascent stage; businesses need to be digitally ready to reap off its benefits and for this they must have a trusted tech partner. As we head into the next decade, smart trends will rule tech, with more flexible businesses that are data driven, technology agnostic, and software based. This year is an opportunity for the partners to grow their businesses while increasing the value they offer to their customers.