Claims to address the primary concerns of startups and smaller companies face operating and servicing contact centers
Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, has launched a feature-rich, cloud-based contact center solution architected to rapidly accelerate operational value and customer service excellence.
Designed to bring superior ease and simplicity to contact center solution operations, while reducing demand on IT, Zipwire (zipwire.aspect.com) includes premium features such as unlimited elasticity, provisioning simplicity and 24/7/365 support announced the press release.
Incredibly easy to deploy and highly scalable, Zipwire can meet the demands of the largest enterprise contact centers while also addressing the unique needs of smaller contact center operations it further added. With Zipwire’s simplicity and speed of setup, organizations can be up and running in hours with no setup costs, helping to speed the time-to-value for contact centers by quickly getting agents serving customers.
“With nearly limitless scale, and being deployed through Aspect’s market-leading Voxeo cloud infrastructure gives Zipwire clear competitive advantages compared to other solutions in its class,” says John Amein, VP (product management), Aspect. “These features address the primary concerns startups and smaller companies face operating and servicing contact centers by offering unlimited upward and downward scalability, giving them the ability to create a service footprint that puts them on par with larger corporations.”
Zipwire is currently in use in select early customer deployments with a general availability date of January, 2014 in U.S. and Canada, and a global rollout starting in the second quarter, 2014.