Claims it as the industry’s first proactive and predictive automated support solution
Dell has launched its flagship ProSupport Plus support service for its complete range of commercial client solutions in India, which includes PCs, notebooks, workstations & tablets. The complete support solution is designed to provide maximum support with minimal customer effort.
ProSupport Plus comes as an advanced version of the previously available ProSupport service, with additional benefits such as accidental damage repair for drops, spills and surges; retention of hard drive after replacement; access to a dedicated Technical Account Manager and support history and contract reporting on a regular basis, rolled into one comprehensive package announced the press release.
Through the introduction to SupportAssist, Dell claims they are the first and only company in the industry to offer proactive and predictive automated support for issue prevention and resolution for end-user systems.
According to Indrajit Belgundi, Director & GM (End User Computing), Dell India, “ProSupport Plus as an intuitive solution, enables customers to spend less time on support and carry out efficient business daily. As the only complete support service combining priority access to expert support, accidental damage repair, and proactive, predictive monitoring for automatic issue prevention and resolution, ProSupport Plus is a winning proposition for our customers in India.”
ProSupport Plus is available in India across the entire portfolio of Dell commercial devices which includes the Dell Latitude notebooks including its Rugged range, OptiPlex desktops, Precision workstations, Vostro notebooks and desktops and Venue tablets.