Initiatives Include Centralization of Key Functions to Align to ‘Customer-First’ Culture
Epicor Software announced initiatives aimed at transforming the customer experience, including centralizing global support and product development in order to align to its ‘customer-first’ culture.
Epicor has appointed several of its top executives that have a proven track record for execution to lead these newly centralized functions:
Craig McCollum will take on an expanded role as executive vice president, Americas. The Americas region brings together the former ERP Americas business that delivers enterprise resource planning (ERP) solutions designed for midsized manufacturers, distributors and services organizations, with the Retail Distribution solutions business — successfully led by McCollum for the past two years resulting in strengthened customer satisfaction — serving independent retailers in targeted vertical markets.
- Jeff Kissling joins Epicor in the new role of chief technology officer and will run the research and development organization. Kissling brings extensive experience in enterprise application development with expertise in cloud computing to the company.
- The Global Support organization and customer care initiatives will be run by Ian Ashby, senior vice president of global support. Ashby previously led the support function for Epicor in EMEA and Asia Pacific with a focus on improving customer satisfaction.
“As we strengthen our ‘customer-first’ culture, our top priority continues to be a relentless focus on quality and execution in the products, services and support we deliver in order to create customer value and build a better customer experience,” said Joe Cowan, president and chief executive officer of Epicor. “I’m confident the changes we announced today will enable us to capitalize on our industry experience, knowledge, skills and technology innovation to deliver best-in-class on-premises and cloud solutions that enable our customers to achieve profitable growth.”
Epicor also has announced the proposed spinoff of its retail solutions business.