Category : Generative AI

70% of sales and customer service pros dont think AI will steal their jobs Businesses should ensure that Generative AI is used responsibly, respecting privacy,...

What These IT Support KPI’s Are Telling You About Endpoint Management Automation The baseline for a KPI is the average level of performance that you...

14 Essential KPIs to Measure Success and Improve CX For example, if AHT is consistently high, managers may identify training needs or streamline processes to...

5 Best Sales Chatbots in 2023 Best Sales Chatbot Tools Freshchat is a self-service AI platform that helps you deliver customer service through chatbot messaging....

Using Chatbots To Automate Customer Service In fact, the CEO of Concierge has noted that their AI chatbot has reduced banking problems by 75%. Almost...

ServiceNow Customer Service Management Site description Chatbots react to simple customer problems, such as purchase, billing, types of products, etc. However, sometimes the problems go...