Anasuya Akilla Founder & Customer Success Officer ONGO Framework, a product Of CreativeXperts
Anasuya heads ONGO Framework as Chief – Customer Experience Officer. She co-founded ONGO Framework in May 2011 and has over 12 years of technical and people management experience. Prior to ONGO, she was the founding member of technology consulting firm “CreativeXperts” (parent company of ONGO Framework) and materialistic in spinning a service business into a product company. Prior with starting CreativeXperts, she was with Scandinavian microsystems as a technical specialist. Anasuya heads customer experience division which helps in recording customer feedback and provide constant training plan to boost the usage. With dedication and perseverance, even today 28% of the revenue primarily comes through customer referrals. Her focus in ONGO also includes employee satisfaction, which resulted in almost negligible attrition rate. Today, the average tenure of each associate is more than 3+ years.