Enjay IT Solutions brings all-inclusive software for call centers to streamline all their tasks and functions. Enjay’s Synapse provides a four-part solution in form of Telephony, Customer Relationship Management (CRM) software, APIs to integrate with existing tools, and mobile access.
With Enjay’s Synapse, call centers can track critical performance-related data real-time and also draw analyses based on intelligent dashboards and analytics tools. This tool works best for companies in banking and NBFCs, financial services, stock broking, travel and hospitality, e-commerce, real-estate, automobile dealerships, and BPO and outsourcing.
“With the increase in helpdesk and inbound/outbound sales centers, we’ve noticed that call centers are adopting more technology to improve how they function. But many call centers are still trying to figure out what kind of technology will help them achieve their business goals. That’s why we built Synapse, a robust solution that addresses all the business process needs of call centers”, said Limesh Parekh, CEO of Enjay IT Solutions Ltd.