VMware has unveiled innovations to its VMware Workspace ONE digital workspace platform to help organizations engage employees from the moment they sign their offer letter, and to unleash productivity to grow, expand and transform their business. The new modern management, security and multi-cloud VDI innovations will allow IT teams to leverage the power of automation to intelligently manage and secure access to any app, on any cloud, delivered to any device.
Workspace ONE Intelligent Hub is the central launchpad for employees to securely access apps, workflows and notifications and connect with colleagues – now includes a virtual assistant, powered by IBM Watson Assistant, that users can interact with using natural language processing (NLP) or text. Workspace ONE is the first digital workspace platform to integrate an artificial intelligence (AI)-powered virtual assistant.
With the new digital concierge service, Workspace ONE Intelligent Hub Virtual Assistant, employees will be able to complete numerous IT- and HR-related tasks such as procuring and registering a new device, troubleshooting Wi-Fi profiles, opening and managing service desk tickets, and enrolling into company benefits. Employees will also be able to use the virtual assistant to access organization-specific resources such as company policies, office locations and seating maps, as well as other company and team processes.