Athenta Technologies has introduced its Operations Management System under the name of AOMS. The AOMS (Athenta’s Operations Management System) provides a 360-degree view of the entire infrastructure services, asset classes, lifecycle, and standardize the business processes in line with the ITIL and Pink Verify standards. Athenta’s Operations Management System (AOMS) is the key to an entire asset lifecycle. The AOMS is designed for quick problem routing to concerned support desk or agents; and further helps in identifying the cause, performance bottlenecks, suggestive resolutions, trending, and helps in root cause analysis.
The solution is not only limited to a monitoring system but a smart tool to eliminate recurring incidents and to minimize the impact of events.
The operating management system addresses both incident management and problem management. Its flexible built-in practice workflows help to speed the resolution of end-user issues and the identification of defects in the infrastructure. The workflows capture and track relationships in a seamless and integrated fashion, right from the initiation of the incident to problem correlation.
The AOMS assists people, processes, and technology work in synergy to increase profitability and reduce overall operational costs. It also provides notifications to the response system, which offers a superior performance of the existing infrastructure and proactively informs the contacts that need to be notified during the life of the user request. The AOMS provides excellent help to the maintenance staff by locating end-to-end faults and helps in swiftly responding to the ticketing problems. This web console will help with incident reports, SLA monitoring, resolution status, and escalation matrix.