HERE Technologies, the location data and technology platform, today announced collaboration with Siemens Healthineers, a leading medical technology company, to optimize aspects of logistics and supply chain operations for its Customer Services unit. The Customer Services unit of Siemens Healthineers is responsible for more than one million service parts deliveries per year. The global transportation of service parts, particularly the on-site deliveries, from central warehouses to an installed base of several hundred thousand systems in hospitals and laboratories needs to run smoothly to ensure on-time availability of parts for the Customer Services engineers on site. Delays during the delivery process or parts ending up in the wrong locations lead to additional effort in terms of searching for parts on site or even the risk of a loss of parts. This could mean wasted time or longer service slots for the installation services, resulting in less productivity and additional costs. Therefore, visibility of spare parts along the entire supply chain – both outdoor and indoor – is critical to ensure seamless business operations between the Customer Services unit of Siemens Healthineers and their end customers.
“Accurate shipment visibility crucially provides valuable support to healthcare technicians around the world in the tracking and maintenance of time-critical, highvalue medical equipment from warehouses to hospitals,” said Fred Hessabi, Chief Customer Officer at HERE. “We are delighted to be collaborating with Siemens Healthineers, leveraging our location expertise and technology to support the healthcare sector by reducing costs and boosting productivity levels.”