DigiCert 2021 Announce of PKI Automation Survey Finds APAC Companies are scuffling with Reliance on Manual Processes Amid Growing Volume of Digital Certificates 

DigiCert the world’s foremost provider of TLS/SSL, IoT and other PKI solutions, today released its 2021 State of PKI Automation survey that shows the typical enterprise in Asia Pacific (APAC) now manages over 40,000 publicly and privately trusted PKI certificates. Manually managing this volume of certificates can lead to costly outages if not handled correctly, as evidenced by the finding that two-thirds have experienced outages caused by certificates expiring unexpectedly. More than one third (35%) have experienced five to six such outages in the past six months alone, as compared to the 25% global average. Due to these issues and others, there is strong interest in adopting PKI automation.

Brian Trzupek, SVP of Product at DigiCert, said “The volume of certificates has grown dramatically,”  “Further, validity periods for public TLS certificates have dropped from three years to one year since 2018. As a result, enterprises are finding it increasingly difficult to manually manage digital certificate workflows. They are looking for certificate automation, but need reassurance on how to do it and an understanding of the long-term costs and security benefits.”

APAC is the region with more enterprises having trouble managing the workload, with 65% of the respondents starting that they are concerned about how much time is spent managing certificates. They also lack visibility. 35% of enterprises use more than three departments to manage certificates, leading to confusion. The typical enterprise says as many as 1,000 of the certificates are actually unmanaged, and nearly half (48%) say they frequently discover so-called “rogue” certificates (certificates that were implemented without IT’s knowledge or management), the highest occurrence among other regions surveye

Mike Mallos, Infrastructure Services Manager at Qantas, said “Manual processes aren’t an effective way to manage a large number of certificates. Something can always go wrong. Automating the management of PKI certificates is the obvious answer,” “It helps us improve security and compliance, become more agile and increase our productivity.”

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