Interview

DIGITAL TRANSFORMATION WITH A DIFFERENCE

Sambit Chandan Dash, Country General Manager, Computacenter India.
Sambit Chandan Dash, Country General Manager, Computacenter India.

Across transformation and managed services, Computacenter focuses on workplace technologies, including Collaboration, Modern Device Management, Cloud and Data Centre Technologies, and Network & Security.

When it comes to adopting rapid digital transformation, there are very few players on the tech horizon. More so, when it’s about enabling customers to source, transform and manage digital technology across domains including Workplace, Applications & Data, Cloud & Data Center, Networking, and Security.

Computacenter is one such technology leader whose expertise covers a wider gamut. The company empowers businesses with technology sourcing by arranging competitive structures, integration, and supply chain services. Across transformation and managed services, Computacenter focuses on workplace technologies, including Collaboration, Modern Device Management, Cloud and Data Centre Technologies, and Network & Security.

[quote font=”tahoma” font_size=”13″ font_style=”italic” color=”#262626″ bgcolor=”#f9f9f9″]

“We use our expertise and partnerships to build solutions across our portfolio, integrating different technologies and providers where necessary.”

Sambit Chandan Dash,
Country General Manager,
Computacenter India

[/quote]

In a special interaction with SME Channels, Sambit Chandan Dash, Country General Manager, Computacenter India, sheds light on the company’s key transformative offerings; Innovations incubated by Computacenter’s India development center; how his company helps customers navigate complexities in the multi-cloud journey; how it addresses the security concerns; the alpha and omega of Computacenter’s partner policy and much more. Edited Excerpts…

Please brief us on Computacenter’s key offerings.

Computacenter is a leading independent IT provider, trusted by large corporate and public sector organizations. Through our comprehensive capabilities, we help customers to source, transform and manage digital technology across the domains of Workplace, Applications & Data, Cloud & Data Center, Networking, and Security.

We help businesses with technology sourcing by arranging competitive structures, integration, and supply chain services. Across transformation and managed services, Computacenter focuses on workplace technologies, including Collaboration, Modern Device Management, Cloud and Data Centre Technologies, and Network & Security.

Beyond sourcing, transforming, and managing digital technology for businesses, we also prioritize security and follow a Zero Trust Model which requires all the users to be authenticated, authorized, and have their security configurations continuously validated to access any kind of application or data. It also includes enabling multi-factor authentication and adopting micro-segmentation of security perimeters.

What product differentiation do you bring to the table?

Our comprehensive capabilities make us unique; we ensure that we help businesses with end-to-end solutions.

Our diverse portfolio includes the solutions that –

  • are focused on providing a comprehensive workplace solution from virtual desktop services, endpoint management, application services, and device-as-a-service to deliver a digital experience that support the CIOs to unleash the full power of an organization’s people.
  • help organizations adopt the public cloud, modernize their data center, and manage multi-cloud ecosystems.
  • provide businesses with end-to-end networking capabilities for a future-proof business.
  • enable businesses to strengthen their security infrastructure by assessing their current security controls and updating their cyber defense detection and response capabilities

How does Computacenter’s India development center foster innovation in the country?

Our main development centre is in Bangalore. This acts as a microcosm of our operation in the UK. It drives various IT Infrastructure services with the highest service quality and efficiency using automation. The center provides key support to global functions and ensures excellent client delivery locally and internationally and is responsible for Professional services and managed services across all areas of operation. The curious culture and a standard framework coupled with Idea portals, Hackathons & a solid Innovation council ensure we listen to all ideas operationally and strategically to drive continuous improvement in our day-to-day operation and offerings.

How does Computacenter help customers navigate complexities in the multi-cloud journey and achieve agility in India?

As per a study conducted by NASSCOM and Boston Consulting Group, 80% of the IT companies and GCCs in India are most likely to adopt a hybrid work model as compared to the rest of the industry segments. With the rise of a hybrid work environment in India, we are tapping into multi-cloud delivery bundled with networking, cloud, data center management, and cyber security. We seek to build long-term partnerships with our current customers and partners to help them navigate the complexities of the cloud.

We help our customers to achieve agility and navigate various complexities using hybrid IT solutions. The confidence and trust shown by our customers in our solutions and skills show the strong partnerships, reach and scale that we secured

How do you address the security concerns in a cloud-dominant world where a hybrid work environment prevails?

In the past two years, we have witnessed a surge in digitization, as organizations started adopting a hybrid work model to continue their business operations seamlessly. However, with technology empowering businesses to run remotely, it also opened an avenue for cyber-criminals to attack organizations faster. According to Ponemon Institute’s Cost of a Data Breach Report 2022, Indian businesses lost an average of $2.21 million (Rs 17.6 crore) in 2021 to $2.32 million (Rs 18.48 crore) this year due to data breaches. Therefore, it is crucial for businesses to not see cybersecurity as a luxury but as a must-have.

Keeping the technological requirements of businesses in mind, we provide end-to-end security solutions which comprise various elements of cybersecurity. As answered in the previous question as well, we help businesses in assessing their current cybersecurity infrastructure and update their defense capabilities.

What Support do you offer to large clients, specifically when it comes to service desk operations, client’s workplace, networking, cloud, and datacenter environment set-up?

We provide IT Infrastructure services across Consulting, Implementation and Managed services in

Digital workplace that includes Field Engineering (Hands and feet Datacenter & End user support), Next generation Service desk, End-user Collaboration services & platform support across Modern device management, Virtualization etc.

Cloud and Datacenter support that includes Physical Datacenter technologies, Private, Public and Hybrid cloud platforms.

Network and Security support that includes routing, switching, firewalls, load balancers, proxies etc.

How is Computacenter helping its customers embrace a hybrid work culture?

The pandemic outbreak has pushed businesses globally to accelerate their digital transformation and adopt the new hybrid work environment; the same has been true for Indian businesses. Companies in India are embracing the latest IT infrastructure and cloud technologies to ensure that employees can continue to work seamlessly in a remote or hybrid environment. Therefore, it is imperative for them to have robust and secure cloud support.

We at Computacenter always strive to cater to the requirements of businesses and offer a comprehensive workplace solution portfolio that supports organizations to provide the best digital experience to their employees.

You have grown from 18 to over 1000 people in a short span of time. What is the key factor behind this growth story?

The key differentiator behind this huge growth in our Computacenter family is our values & culture. We strongly believe in growth-oriented “Putting Customer First” value along with “Understanding People Matter” and building a strong, rewarding, and s relationship with every employee at Computacenter.

At the customer front, our focus has been to provide a scalable agile high-quality efficient service thereby accelerating their digital transformation journey to enable success for their business.

For employees, our focus has always been on ensuring we have a motivated team that is aligned with the purpose of the organization and has an environment and culture that supports their well-being, and growth in their career by providing a different global platform and enabling a transparent career pathway within the organization.

India provides us with a unique platform for a competitive blended delivery model of onshore, nearshore, and offshore along with access to a large pool of talent, so it is strategically important to Computacenter for our future aspirations of growth.

How does your partner policy benefit your partner ecosystem?

Computacenter has a broad range of partners, including the world’s leading technology providers. We use our expertise and partnerships to build solutions across our portfolio, integrating different technologies and providers where necessary. To leverage the reach and expertise of our partners, it is imperative to have a strong partner policy in place. With our partner program, we provide training and flexibility to the partners helping them to develop their technical, sales, and marketing skills and allowing them to cross-sell and procure products and solutions from across Computacenter’s holistic range of services. Additionally, partners receive financial rewards for being profitable, including marketing funds and rebates. They also have full access to the business tools enabling their organization’s internal growth.

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