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Ericsson and Airtel to build real-world AI for Network Operations

Ericsson and Bharti Airtel, India’s leading telecom services provider, announced their collaboration for building intelligent and predictive network operations. Ericsson will support Airtel to proactively address network complexity and boost user experience.

Ericsson and Airtel have completed proof of concept trials, the companies are expanding their co-creation partnership to industrialise AI use cases.

“I’m delighted that we are able to innovate together with Airtel which confirms a joint commitment to our long-standing partnership where together we can   showcase what is possible with AI/ML as we transform into a truly data driven operations that will deliver business benefits on a new level” says Bradley Mead, Head of Ericsson Network Managed Services.

“Airtel has always been a pioneer in introducing new network technologies to serve customers.  AI / ML will be key to Airtel’s customer experience centric operations management. Our partnership with Ericsson is example of the power of real-world and collaborative innovation. With these initiatives, we would continue to maintain our network differentiation and provide superior customer experience. We look forward to taking this journey together to the next level” added Randeep Shekhon, CTO, Bharti Airtel.

Ericsson has been Bharti’s managed service partner since 2004 and currently manages Bharti’s PAN India 2G, 3G, 4G/LTE, Intelligent Network, LAN/WAN and VOLTE technologies. Airtel mobile customers are benefitting from enhanced network and high-speed broadband services.

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