Special Feature

GoTo Adds New Features and Capabilities to GoTo Resolve 

Paddy Srinivasan, Chief Product and Technology Officer, GoTo

GoTo today announced new features and Remote Monitoring and Management (RMM) capabilities for its recently launched GoTo Resolve product. These features are some of the most critical for businesses looking to keep a pulse on their fleet of endpoints and proactively address issues before they become IT problems. With GoTo’s commitment to enabling small and midsize businesses (SMBs), the company is once again proving, just four months after launching GoTo Resolve, that businesses of all sizes can have secure enterprise-grade remote support tools.

GoTo Resolve was built to cost-effectively address the remote support needs of SMBs as compared to traditional support tools. GoTo Resolve is also easy to deploy and securely manage with a first to market zero trust architecture, conversational ticketing and RMM features such as antivirus capabilities, patch management, alerting and more. For many SMBs, the features built into the new GoTo Resolve – if a business even has them – are spread across multiple providers and are complicated to manage and time consuming to deploy.

This often results in IT support teams being much less productive, and an inability to get the right ROI for the functionality that they have purchased. Through the unification of most of the necessary IT tools, GoTo Resolve simplifies the agent experience, at a low or free price point.  Furthermore, GoTo Resolve is built on GoTo’s unified admin system and application to combine communication needs with support needs from a single vendor.

“Nearly 20 years ago our company was originally founded because of a need to remotely manage systems. Today’s launch builds on those decades of experience in the remote workspace by combining the most needed Remote Monitoring and Management features into a single product,” said Paddy Srinivasan, Chief Product and Technology Officer, GoTo.

“However, GoTo Resolve is more than just a consolidated product, we built this to help our customers stay ahead with a new, modern user experience our customers love, zero trust architecture to keep end-users secure, and a simplified platform that SMBs need. All, at a fraction of the cost of other providers. GoTo is truly delivering more for less at a time when productivity and cost effectiveness are needed most,” Srinivasan further adds.

The company claimed that just four months after the product launched, GoTo Resolve already has already crossed 10,000 registered accounts using the service. The new features are available to all existing as well as new customers.

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