AI & MLNews

IBM Advances Watson’s Ability to Understand the Language of Business

IBM comes up with several new IBM Watson technologies designed to help organizations begin identifying, understanding and analyzing some of the most challenging aspects of the English language with greater clarity, for greater insights.

The new technologies represent the first commercialization of key Natural Language Processing (NLP) capabilities to come from IBM Research’s Project Debater, the only AI system capable of debating humans on complex topics. For example, a new advanced sentiment analysis feature is defined to identify and analyze idioms and colloquialisms for the first time. Phrases, like ‘hardly helpful,’ or ‘hot under the collar,’ have been challenging for AI systems because they are difficult for algorithms to spot. With advanced sentiment analysis, businesses can begin analyzing such language data with Watson APIs for a more holistic understanding of their operation. Further, IBM is bringing technology from IBM Research for understanding business documents, such as PDF’s and contracts, to also add to their AI models.

“IBM Research has been developing and advancing Natural Language Processing capabilities for years to create intuitive AI systems that can offer deeper business insights, explain decisions, and are less labor-intensive to deploy and maintain. So far, enterprises have been exposed to a fraction of AI’s vast potential and to make AI more pervasive – it needs to better understand customers and business operations. With these new capabilities infused in Watson, Indian organizations have the potential to enhance everything from customer care and transportation, to finance and education.” – Gargi Dasgupta – Director, IBM Research India and CTO, IBM India South Asia

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