Cyber SecurityNews

New Netskope App for ServiceNow Modernizes Threat and Data Protection Workflows for SecOps

David Willis, Vice President of Technology Alliances, Netskope
David Willis, Vice President of Technology Alliances, Netskope

Designed to simplify threat and data protection workflows, the app leverages advanced features such as Netskope real-time user coaching to help security operations and incident response

Netskope has released the Netskope App for ServiceNow, further extending the collaboration between the two companies. Designed to simplify threat and data protection workflows, the app leverages advanced features such as Netskope real-time user coaching to help security operations (SecOps) and incident response (IR) to keep users productive and the business resilient when responding to incidents and alerts.

“This latest integration between Netskope and ServiceNow enables customers to go beyond the limitations of solely ‘block’ or ‘allow’ options and respond with a wide variety of continuously updated zero trust outcomes.”

– David Willis, Vice President of Technology Alliances, Netskope

Today, most legacy secure web gateways limit how IT and security teams can effectively respond to a user request or a threat incident by only allowing admins a binary choice to allow or block access based on a web destination.

By leveraging Netskope’s patented capabilities to understand and differentiate the context around user engagement with the internet, the Netskope App for ServiceNow facilitates a number of workflows to automatically create, manage, and respond to events and incidents. As a result, users remain engaged and productive with the business tools they would otherwise be blocked from using, all while reducing the friction between IT departments and the volume of tickets generated by users. The app also supports predefined and ad hoc workflows, giving admins multiple outcomes to choose from, including limited uploads, limited downloads, real-time user coaching, and justification, in addition to allowing and blocking access.

“This latest integration between Netskope and ServiceNow enables customers to go beyond the limitations of solely ‘block’ or ‘allow’ options and respond with a wide variety of continuously updated zero trust outcomes,” said David Willis, Vice President of Technology Alliances, Netskope. “The Netskope App for ServiceNow helps admins manage a large number of findings ranging from ‘patient zero’ threats or a widespread data protection event using Netskope’s context rich data directly from the ServiceNow dashboard. It puts the necessary details into the IT and SecOps admins’ hands to enforce and enable users based on correlated and investigated findings in ServiceNow.”

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