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New Relic Deepens Partnership with AWS to Provide AI Monitoring

Manav Khurana, Chief Product Officer, New Relic
Manav Khurana, Chief Product Officer, New Relic

AWS customers can now use New Relic to gain greater visibility and insights across the AI stack, making it easier to troubleshoot and optimize their applications for performance, quality, and cost

New Relic has announced that New Relic AI Monitoring (AIM) is now integrated with Amazon Bedrock, a fully managed service by Amazon Web Services. (AWS) that makes foundation models (FMs) from leading AI companies accessible via an API to build and scale generative AI applications. AWS customers can now use New Relic to gain greater visibility and insights across the AI stack, making it easier to troubleshoot and optimize their applications for performance, quality, and cost.

“Today’s news builds upon our deep work with AWS to bring the power of observability to engineers and developers who are modernizing their tech stacks. And by putting our AI monitoring solution front and center with AWS customers, we are multiplying our ability to reach every engineer using leading LLMs like Anthropic.”

Manav Khurana, Chief Product Officer, New Relic

While AI is revolutionizing modern applications, it introduces new challenges and complexity to organization’s tech stacks. AI tech stacks include new components like large language models (LLMs) and vector data stores, and generate additional telemetry to track such as quality and cost. AIM solves these new challenges by bringing APM to the AI stack. Similar to how engineers monitor their application stack with New Relic APM, AIM provides engineers with full visibility into all components of the AI stack. AIM provides a single easy view to troubleshoot, compare, and optimize different LLM prompts and responses for performance, cost and tokens, and quality issues including hallucinations, bias, toxicity, and fairness across all models supported by Amazon Bedrock.

AIM integrates with Amazon Bedrock to provide in-depth end-to-end observability. With AIM’s built-in integrations such as Langchain, Amazon Bedrock customers can get metrics and tracing throughout the life-cycle of LLM prompt and response, ranging from raw prompts to repaired and business-compliant responses.

“Observability is essential for any company building AI applications,” said New Relic Chief Product Officer Manav Khurana. “Today’s news builds upon our deep work with AWS to bring the power of observability to engineers and developers who are modernizing their tech stacks. And by putting our AI monitoring solution front and center with AWS customers, we are multiplying our ability to reach every engineer using leading LLMs like Anthropic.”

New Relic AIM builds upon New Relic’s deep relationship with AWS and adds to its more than 95 existing AWS integrations. AIM is now available in early access to New Relic and AWS users across the globe.

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