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New Relic’s Session Replay to provide vital context through a video-like playback

Rob Newell, VP Customer Adoption, APJ, New Relic
Rob Newell, VP Customer Adoption, APJ, New Relic

The Video-like playback feature includes privacy controls like encryption and obfuscation

New Relic has launched New Relic Session Replay to provide engineers with vital context through a video-like playback feature to reproduce and resolve issues faster. With this, engineers gain a deeper understanding of users’ interactions and optimize digital experiences with a granular view of telemetry data, down to the code-level. Provided as an integrated capability of the New Relic all-in-one observability platform, engineers now have a cost-effective way to capture and scale the number of sessions while also increasing data flow and driving new users to the New Relic platform.

According to the New Relic 2023 Observability Forecast, organizations clearly see the value of observability, with 41% of respondents receiving more than $1 million in total annual value. Even so, many still experienced hurdles to achieving full-stack observability, citing challenges like it being too expensive (26%) or having a lack of budget (25%). New Relic Session Replay solves that challenge by putting cost and value at the forefront as the affordable solution through the industry’s first usage-based consumption pricing, with no new contracts or hidden fees—allowing engineering teams to scale with confidence as user sessions and data volume increases.

The solution also extends the scope of New Relic Digital Experience Monitoring (DEM) capabilities, including browser, mobile, and synthetic monitoring, and combines the power of full-stack and development cycle insights from New Relic APM 360. All of this helps engineers quickly identify and resolve issues with greater precision and efficiency for greater annual ROI. Strong data privacy and compliance measures like encryption and obfuscation are enabled by default, allowing engineers to analyze user interactions while keeping Personally Identifiable Information (PII) secure and protected.

New Relic VP Customer Adoption, APJ, Rob Newell. “The introduction of Session Replay enables developers and engineers to extract important context and get to the bottom of these issues faster, more cost-effectively and ultimately deliver greater gains in application availability.”

New Relic Session Replay is now available to users worldwide in limited preview.

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