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Qlik Launches Industry’s First Data Literacy Consulting and Service Offerings to Enable Customer Success

Qlik launched the industry’s first Data Literacy Consulting Service and Signature Services designed to help organizations adopt a Data Literacy as a Service approach to creating a data-driven culture. These always-on education, consulting and support services will help organizations drive higher data literacy rates while optimizing the value trapped in their data.

“Around the globe, organizations consistently tell us they believe data literacy is essential to their ability to scale data-driven decision making and increase value from data.What they are struggling with is how to best blend the people, process and technology elements necessary for a culture to become truly data-informed. Our new offerings, through a proven structure and expert resources, enable a higher level of customer success when bringing data-driven decisions to every aspect of their business,” said James Fisher, Chief Product Officer at Qlik.

The interest in data literacy services as an enterprise-wide value driver has been steadily growing in the past two years. Qlik’s Data Literacy Index data shows that large enterprises with higher corporate data literacy experience $320-$534 million in higher enterprise value (the total market value of the business). This has driven investments in technology to empower employees, which has created unintended consequences that limit data and analytics adoption. In new research co-sponsored by Qlik and Accenture, only 21% of the global working population surveyed reported they are fully confident in their data literacy skills, leading almost two thirds to report being overwhelmed. This has resulted in employees spending at least one hour a week procrastinating over data-related tasks and adding billions in lost productivity per year, estimated at $109.4B annually in the U.S. alone.

This employee resistance adds a new dimension to the adoption plateau organizations face when deploying data and analytics solutions, increasing the difficulty in extracting ongoing value from data. This has driven demand for over 250 Qlik-led data literacy workshops over the last two years. Organizations found these popular workshops valuable, yet CDOs in particular noted they need even more help in creating a widespread cultural shift to data literacy. Qlik has launched these initial services under the banner of a Data Literacy as a Service approach, highlighting the importance of closing this gap and helping organizations address the people, process and technology challenges that can limit success and company-wide confidence in the use of data.

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