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Tesco Business Services wins Gold for Customer Centricity at the ‘Impact Annual Awards Asia 2021’ organized by SSON

Tesco Business Services (TBS), the global services arm for Tesco worldwide, and one of the top 20 most admired shared services recognized by Shared Services & Outsourcing Network (SSON), has bagged three awards in various categories of SSON Impact Annual Awards Asia 2021. These awards include Gold for Customer Centricity, followed by a Bronze in the Business Transformation Impact category. Furthermore, Tesco Business Services has also received an honorary mention in the Best Shared Services Team category.

Post-Pandemic, the competitive differentiation across industries emerges from superior talent management, digital transformation capabilities, and a strong pursuit of growth. SSON has emphasised driving knowledge management, leveraging augmented intelligence, and cultivating a service-oriented workforce in the changeover towards an integrated business services model. Each year, SSON recognises the achievements of Shared Services Centers and service delivery teams that demonstrate exceptional performance and exceed industry standards. This year, SSON recognised leading brands across ten categories – Automation Impact, Best Shared Services, Business Transformation, Creative Talent Management, Business Resilience, Change Management, Customer centricity, Vendor Collaboration, Diversity & Inclusion, and Process Improvement & Value creation.

This recognition for Tesco Business Services across three categories -Best Shared Services Team, Business Transformation, and Customer Centricity & Automation, resonates with the brand’s new purpose of “Serving our customers, communities, and planet a little better every day.” The awards are benchmarked against metrics that include Automation, Attrition, HR & Talent, Payroll, Procure-to-Pay, Order-to-cash, Record-to-Report, and Travel & Expense.

Speaking on the recognition, Sumit Mitra, CEO – Tesco Business Services (TBS) and Tesco Bengaluru, said, “We are delighted to be recognized by the world’s largest community of shared services, outsourcing and transformation professionals in the prestigious Impact Awards Asia 2021. The recognitions are a clear reflection of our commitment towards excellence in building best-in-class Global Business Services. It has been a challenging year for the entire industry. However, the resilience shown by the entire team to enable strong support to Tesco as a brand has been exemplary. Our colleagues are the true winners of these awards. This is a testament to their abilities to consistently craft and execute winning strategies while ensuring exemplary standards towards governance and process-driven culture. This recognition couldn’t have come at a more appropriate time as we launched our new purpose to enable more value to our customers, community, and planet. These awards are indeed encouraging for us to build a stronger foundation towards value-driven business culture.”

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