Interview

Unleashing Tech Transformation

Neelesh Kripalani, Chief Technology Officer, Clover Infotech

Clover empowers its customers and prospects across 8 key areas: SaaS-based applications, enterprise applications, core banking and lending solutions, risk analytics, management and compliance

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“The integration of next-gen techs like AI/ML allows business to adopt low-code platforms for application development, reduce their time-to-market, stabilize omni-channel experiences, and curate customer journeys and data analytics across customer behaviour and interaction patterns to differentiate themselves from the competitors.”

Neelesh Kripalani,
Chief Technology Officer,
Clover Infotech

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The Pandemic has forced businesses to shift to online operations and there has been a massive adoption of remote working culture and online learning, resulting in digitalisation on an unprecedented scale. Along with the shift to online has also come an unprecedented surge in demand for IT solutions and services, turning 2021 A Golden Year For IT Services Companies.

The spurt in demand has thrown open a big opportunity for IT Solutions Providers.

As the India market remains in the eye of a major digital transformation buoyed by a tech-centred Union Budget, SME Channels embarks upon recording the voices of the who’s who among the frontline IT Solutions Providers.

In a special interaction with SME Channels, Neelesh Kripalani, Chief Technology Officer, Clover Infotech, reveals his organization’s strategy to leverage the growing demand for IT solutions; the key trends in the IT solutions and services market in 2022; how vertical-specific solutions have brought in greater traction for channel partners; and his vision and plans for the channel community. Edited excerpts…

There has been a significant uptick in the development of new IT products and services triggered by digital adoption and transition to cloud due to the Pandemic. How have you been leveraging this hike in demand for IT solutions?  

The pandemic and resultant lockdowns have certainly accelerated adoption of digital across sectors. For instance, healthcare sector has adopted telehealth and telemedicine to ensure contactless diagnosis and treatment. Similarly, the banking industry has adopted contactless payments as a safe option to minimize physical contact. All these innovation and disruption have magnified the need for Cloud based IaaS, PaaS and SaaS solutions. Hence, we have created specialized strategy teams to lead such transformation for our key customers and to enable them to adopt latest technologies.

We empower our customers and prospects across 8 key areas. This include functional areas such as – SaaS-based applications, enterprise applications, core banking and lending solutions, risk analytics, management and compliance. Further, with our technical capabilities, we want to focus on empowering our customers across automation solutions, security, threat and access management, infrastructure modernization, digital platforms and low-code applications.

What key mega trends do you foresee in the IT solutions and services market?

Technology enables businesses to reimagine themselves. Enterprises are increasingly adopting new-age technologies such as AI, ML, and Data Analytics to streamline business functions such as production, human resources, and distribution to name a few. Undoubtedly, one of the biggest trends to have emerged following the pandemic is cloud computing. Cloud (IaaS, PaaS and SaaS) became the ‘go-to’ solutions for companies looking to build seamless digital workplaces and empowering their remote or hybrid workforces.

In the latest trend, AI, ML and Big Data are being integrated into cloud platforms and software to further streamline processes.

RPA is being used by different industries to automate rule-based and redundant processes.

To support the growing surge in the usage of smart devices, 5G and edge computing are capturing the market’s attention. Edge computing is a natural progression to cloud computing. It brings storage and computation resources closer to the edge of the network, thereby reducing latency and enhancing efficiency.

With the rise in digitization and cloud adoption, IT services and solution companies must enable their customers to modernize and make their technology landscape seamless, scalable, and fluid. By leveraging the API economy and computing prowess, they must enable customers to convert each data point and interaction with end-customers into a treasure trove for informed decision making. This will help them to accelerate business and embark on a sustainable growth path.

What are your major Product/Services offerings?  

We’re a leading IT services and consulting company. We provide solutions and services across application, and technology modernization, cloud enablement, data management, automation, and assurance services. For over 25 years now, we have been co- authoring transformational success for leading global enterprises and promising start-ups alike – across geographies and industry verticals.

Through a well-defined development, support, and quality framework, we consult enterprises on their transformation roadmap and implement business-critical technologies along with the underlying infrastructure.

Recently, AIML (Artificial Intelligence Markup Language) capabilities, cloud enabled services and analytics have registered remarkable growth. How have your partners benefitted from the opportunities created by these techs?

The new-age technologies such as Cloud, AL/ML and RPA are enabling businesses to become agile and fluid to remain competitive. These technologies are enabling businesses to erase the thin line that exists between customers and brands, thereby enhancing customer engagement and experience. The integration of these technologies allows business to adopt low-code platforms for application development, reduce their time-to-market, stabilize omni-channel experiences, and curate customer journeys and data analytics across customer behaviour and interaction patterns to differentiate themselves from the competitors.

IT Solutions Providers are focusing on specific verticals and even have built very specific capabilities across a few verticals, which helps them differentiate. What vertical-specific solutions do you offer to ensure greater traction for channel partners?  

We predominantly serve the Banking, Financial Services and Insurance (BFSI) sector. Most of our customers are the leading private sector banks, life insurance and general insurance companies. We have developed solutions specifically for this industry to enable them to streamline their business-critical functions such as lending, protection solutions, compliance, and communication while creating immersive customer experiences. The solutions equip our customers to ensure seamless tracking of corporate loan opportunities, and enhance their communication with stringent adherence to compliance.

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