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VIAVI NITRO GEO Empowers Vodafone Portugal to Improve Customer Service

Viavi Solutions today announced that Vodafone Portugal has deployed NITRO GEO, a subscriber-centric, app-aware intelligence platform that delivers powerful insights into the customer experience while enabling Vodafone to handle data in a GDPR-compliant manner. Leveraging the rich analytics from the platform, the carrier has already demonstrated improvements in handling subscriber complaints.

For mobile service providers, the continual challenges of minimizing subscriber churn and growing revenue have been compounded by increasing network and service complexity. Vodafone Portugal sought out automated solutions based on artificial intelligence. Their main objectives were: to assure service quality for all subscribers based on geographic location, down to building-level accuracy, by speeding identification of root causes of service-impacting issues and reducing time to resolution.

Taking a subscriber-centric approach, NITRO GEO captures, intelligently curates and analyses all mobile events across the radio access network (RAN) and core, and correlates them by location and application, providing service providers with insight to optimize the customer experience. Automated intelligence enables context-driven workflows for faster troubleshooting, identifying parameters and related key performance indicators (KPIs) to quickly and efficiently uncover the root cause of service-specific issues. The platform provides analytics in near real-time, is agnostic to network technology or equipment vendor, and is GDPR-compliant.

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