Whatfix, launched its first ever Digital Adoption Platform (DAP) Playbook by Everest Group, a leading research and consulting firm. The COVID-19 pandemic has amplified the need for remote training and support as organizations look to accelerate their digital transformation journey to adapt to a new way of working. The DAP Playbook, commissioned by Whatfix, serves as a critical tool to help enterprises better understand the DAP market and formulate strategies to scale up digital adoptions so that they can remain resilient and competitive in a changing world.
“We hope that the DAP Playbook helps guide organizations as they prepare for the upcoming year and continuous change triggered by the COVID-19 pandemic,” said Anil Vijayan, Vice President at Everest Group. “Through its various frameworks and accelerators, the playbook is intended to act as a “how to” manual, which will help enterprises understand their current state of DAP maturity and develop a business case to scale up DAP adoptions across the organization.”