GoTo announces IT Asset Management, Logitech integration, AI advancements, and more, driving continued innovation for remote IT support
GoTo today announced nearly 60 new product updates across its portfolio. The third in a tri-annual release highlights, GoTo’s product innovations help support business productivity and growth for customers while continuing to deliver simple and secure solutions.
“Our latest product updates, integrations, and AI innovations are all part of our ongoing mission to lessen the workload for IT, enhance security, and increase productivity to give them back time to focus on what really matters.”
Damon Covey, Chief Product Officer at GoTo
According a Gartner estimate, 96% of businesses either have or plan to adopt a hybrid work model. Yet, this new way of working comes with new, complexchallenges coupled with an uncertain economy. Companies must give their IT teams the absolute best tools to make it easier to empowertheir employees and customers. The latest product releases from GoTo aims to deliver the same.
Enhanced security and compliance for critical IT management tools – The new application updates in GoTo Resolve keep third-party applications on managed devices updated. The recently introduced GoTo Resolve Asset Management also protects businesses by tracking, monitoring, and managing their inventory of IT hardware assets to increase productivity, easily identify devices and users, and ensure compliance.
Complex workflows are more integrated and easier to navigate – GoTo Resolve now integrates with Logitech for CollabOS to provide built-in remote access for video conferencing hardware. GoTo Resolve also released a new dashboard experience for real-time visibility into key device monitoring and helpdesk metrics, and the ability to customize email addresses for helpdesk service.
AI-powered and automated tasks –New features automate repetitive tasks to save IT teams and employees valuable time. These updates includeGoTo Resolve Helpline, whichgives endusers an additional channel for support and generates AI-powered troubleshooting tips while they wait for an agent.
Later this year, GoTo will release two additional AI-enhanced features in its flagship products. A new AI assistant for GoTo Resolve will analyze device health and provide recommendations for follow-up actions to resolve issues, eliminating multiple manual data collection steps and streamlining troubleshooting.
More effective ways to serve your customers on any device – Rescue now offers support forIntel vPro enabled devices allowing for support of out-of-band devices, as well as expanded OS support, including Linux improvements andsupport for Chromebooks, offering more ways to support more types of devices using Rescue. GoTo Resolve has added in-session VoIP capabilities to provide real-time verbal assistance in remote support sessions.
“At GoTo, our focus is always on making things easier for our customers. Our latest product updates, integrations, and AI innovations are all part of our ongoing mission to lessen the workload for IT, enhance security, and increase productivity to give them back time to focus on what really matters.”, said Damon Covey, Chief Product Officer at GoTo.