Easy to deploy website widget provides rapid and consistent answers to Coronavirus-related questions for customers and employees
LogMeIn has launched the Bold360 Rapid Response FAQ Web Widget to help businesses manage the increase in volume and complexity of questions related to COVID-19 from both customers and employees.
“In a time with so much uncertainty, LogMeIn is committed to helping businesses to quickly adapt to the new reality of work and everyday business and we’re moving quickly to stand up solutions in real time that provide support where it’s need most,” said Ryan Lester, Senior Director, Customer Engagement Technologies at LogMeIn. “In a situation of this nature, accurate and real-time information sharing is critical, and this offer helps to fill the urgent need across many organizations to streamline and enable better communication with customers and employees. Companies now have the ability to update policies and procedures as fast as they are changing so their stakeholders are always informed with the correct information and can more easily navigate the problems they are trying to solve.”
The Bold360 Rapid Response FAQ Web Widget can be placed on any website to provide quick and consistent answers for internal or external stakeholders, 24-hours a day. The FAQ Widget is easy enough for any size company to implement in a few hours but is still powered by LogMeIn’s Bold360 digital engagement solution built to support high-volume customer service teams, and includes:
- Web Icon that can be placed on any website to notify users that there are up-to-date and searchable FAQs to help customers, and employees, get consistent answers fast
- Search Box that pops open on the page to allow users to type in questions and get immediate answers without having to leave the page
- Knowledge Base of answers (articles) that comes with a pre-populated list of suggestions but is customizable for specific plans and answers
- Voices Dashboard allowing customers to see what questions go unanswered, allowing them to optimize in real time