TeamViewer launches a web monitoring module as part of its existing “Remote Monitoring and Management” solution. The TeamViewer Web Monitoring module offers extended functionality for website administrators and operators of online shops, as they now have the possibility to monitor and remotely manage the server and check the website for accessibility and functionality, thus minimizing downtime and losses.
In Germany alone, according to Statista 2019, 59.2 billion Euros turnover were achieved in online trade. Successful e-commerce providers must measure and optimize mandatory criteria such as accessibility and performance of their offer. Critical factors are above all the loading times of the site and the smooth functionality of the online shop. According to Google, the loading time influences, for example, the bounce rate and thus directly affects the conversion rate and search engine ranking. The new TeamViewer Web Monitoring helps to monitor the functionality, immediately notice failures, and correct errors.
“With the TeamViewer Web Monitoring module as part of the “Remote Monitoring and Management” solution, we offer an integrated service that now also enables the monitoring of your own online presence,” explains Frank Ziarno, Director Product Management, TeamViewer. “Companies of all sizes are dependent on a functioning website, as nowadays it acts like a business card. Many have also integrated a customer login or web shop. It was therefore obvious to integrate website monitoring in addition to our functions such as workstation & server monitoring, patch management and virus protection,” adds Frank Ziarno.
The new TeamViewer Web Monitoring module combines a classic website accessibility test with a load time audit and a script-based module for carrying out automated test purchases or similar processes such as customer logins, the rhythm of which can be freely selected. These tools can be used to reliably and individually check whether websites and especially online shops are functioning smoothly. A special feature of the reachability test and the load time audit is that, thanks to the global TeamViewer server network, tests from different countries can be simulated and in this way it is also possible to check how the website or web shop presents itself to customers in other parts of the world, for example.
The integration into the existing TeamViewer “Remote Monitoring and Management” solution makes the module especially interesting for companies that prefer a single vendor solution for monitoring all their IT systems. However, the service can also be used without integration into existing TeamViewer offerings. Existing Monitis customers will be transferred to the new platform.